• How do I return an item?
  • Do you offer discounts for bulk orders or distributors?
  • What is the difference between the Usimi and the Hadrami Sidr Honey?
  • My order has arrived but it’s not as I expected. What can I do?
  • What payment methods do you accept?
  • Where is my order confirmation?
  • Why the color and texture varies from one order to other?
  • Why has my order been canceled?
  • Where is my refund?
  • How long does it take to return an item?
  • How do you ensure the quality of your Sidr honey?
  • How do I cancel my order?
  • Why your Yemeni Sidr honey is so expensive?
  • Can I alter my order?
  • Is your honey 100% natural and organic?
  • When will my order arrive?
  • When do you harvest your honey?
  • What countries do you ship to?
  • Where are your bees located?
  • How much is shipping?
  • Does the Sidr honey expire?

Product

What is the difference between the Usimi and the Hadrami Sidr Honey?

Both Sidr Honeys are from Yemen, but one is harvested from Hadramout and the other from Usimate; hence the names are Hadrami and Usimi. When it comes to taste and qualities, the difference is very slim between them, yet it is important to note that Usimate is a high altitude and mostly green region, and Hadramout is a low altitude and mostly dry (desert-like). 

The main difference between these two products is that we pack the Usimi Sidr honey jar with honeycomb chunks; so if you love honeycomb, you might enjoy Usimi jar more, but if you enjoy your honey pure, then you can stick to the Hadrami jar :)

Other than this, both are very special when it comes to taste and both are known for their potent therapeutic qualities!

Why the color and texture varies from one order to other?

Our beekeepers follow the best practices of traditional beekeeping. Among these methods is restraining their bees from any supplemental feeding during and right before the Sidr season. Thus, any environmental fluctuations on the region get directly reflected on the honey produced. In addition to that, we don’t process or alter our harvested honey in any way. For these reasons, there will be always some variations in the color, taste, aroma and texture of our Sidr honey from harvest to harvest; however, we guarantee that you always will get the best quality of Sidr honey at all times!

Our hope that our customers would appreciate these natural variations between each harvest, and look at it as an element of surprise and change to this unique honey!

How do you ensure the quality of your Sidr honey?

We have several procedures to ensure sourcing only the highest quality of the Yemeni Sidr Honey. It all starts from our local beekeepers; our beekeepers are carefully selected and empowered. We deal with our beekeepers as partners, and we support them to follow the best traditional practices of beekeeping which guarantees the highest quality of Sidr honey. Our beekeepers are very experienced and know how to take care of their hives, bees, and honey.

What makes our mission possible amid the challenges in Yemen is our laser-focus on the Sidr honey despite the fact that Yemen is full of other types of fine honey. We are in the ground in Yemen, next to the local beekeepers, vetting every batch of harvested Sidr honey and only accepting the top-quality ones. We are handling our product from the bottom of the supply chain, all the way to our customers. No one else except us handle our honey to ensure that no fraud occur at any stage of this whole cycle and that our customers always get the real deal. We believe that the legacy of this unique honey and the lives of our beekeepers and their families depend on the quality of honey we source and supply to our customers!

Why your Yemeni Sidr honey is so expensive?

There are many factors for the high prices, but simply put: very limited supply and very high demand. The average Sidr honey production per beehive for Sidr honey is significantly less than any other honey. On the other hand, the known therapeutic and cosmetic qualities, the historical legacy, and the distinct taste of Sidr honey are all reasons that are driving the unending demand.

Despite these forces, we strive to keep our prices as low as possible, while being able to immensely reward our local beekeepers and cover our high-operation costs in safely exporting our honey from Yemen to our global shipping point in the US.

Is your honey 100% natural and organic?

Our honey is 100% natural and raw. No chemicals used, no liquid-sugar used to feed the bees during the Sidr season. Best strict traditional beekeeping methods are practiced. And yes it is organic, but due to lack of organizations in Yemen that can generate an organic certification, we don’t label it as such.

When do you harvest your honey?

We harvest our honey during the winter season only, which is the main Sidr season that produce the top-quality Sidr honey!

Where are your bees located?

Our beekeepers are mainly located in two regions in Yemen, Hadramout (low altitude, desert-like) and Usimat (high altitude, mostly green). Both regions are covered by Sidr trees (Ziziphus spina-christi) and both regions are known to produce the best Sidr honey in the entire country and the world!

 

Does the Sidr honey expire?

Just like any raw honey, if Sidr Honey is properly stored, it can stay in good and safe condition for eternity! Proper storing practices have an essential part of the shelf life of any honey. We recommend storing your honey in cool places and away from direct light. For practical purposes, we give our honey a shelf life of two years.

Payment

Do you offer discounts for bulk orders or distributors?

Yes, we do offer special discounts for bulk orders and interested distributors; however, we request two conditions to consider your requests:

  • A prior small order has to be placed on our website to try our exceptional quality first.
  • Bulk orders has to be +10kg to qualify for any bulk order special discounts.

Without meeting these two conditions, we won’t be able to consider your request.

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Google Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Ordering and delivery

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@yemensidrhoney.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@yemensidrhoney.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Shipping now typically takes 2-5 business days for our customers in the US, 5-10 business days for Canada, and between 1-2 weeks for all other countries.

For international orders, we recommend choosing DHL or UPS option, as USPS sometimes take several weeks to deliver a package!

 
 

What countries do you ship to?

We ship to any place in the world!

 

How much is shipping?

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. You can get an accurate estimate for your order at the cart before starting the checkout process. 

We offer free shipping for orders larger than $100 within the US, $200 in Canada, or $300 for the rest of the countries.

* Note that some internatinal shipments might be held by customs, and buyers are expected to cover these related fees.  

Returns

How do I return an item?

You may return the Yemeni Sidr Honey purchased from our website for any reason within thirty (30) days of purchase. You will receive a full refund as long as the returned honey is the same honey we sent you, and the quantity is not less than 90%.

Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period. Yemen Sidr Honey reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged, please take photos of the product in question and email our customer service team via info@yemensidrhoney.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing that the quantity is not less than 90%, and no more than one jar has been opened.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our shipping point, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.